Customer’s satisfaction is our priority. We offer a free 1-year warranty on all our watch winder and luxurious safe products, and a 14-days return policy.
Placing an Order
By placing an order on the Billstoneofficial.com website (the “Site”), you agree to be bound by these terms and conditions (“Terms and Conditions”). You also agree to provide accurate and complete information about yourself and your order, including your name, address, and payment information.
Pricing and Payment
All prices on the Site are in the currency stated on the website and do not include shipping and handling fees or taxes, which will be added to your order total. Payment for your order can be made by credit card, debit card, or other payment methods accepted by Billstone. We reserve the right to change our prices at any time without prior notice.
After placing an order on the Site, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order, but rather an acknowledgment that we have received it.
Shipping and Import Duties
All orders will be shipped from Indonesia. For orders with free shipping, you are responsible for paying any applicable taxes and import duties. For orders with express shipping, you will not be required to pay any taxes or import duties. If there have been occasions where Aramex has requested customers to pay for taxes and import duties, we kindly ask that you settle these charges and subsequently provide us with the invoice for reimbursement. We would be most grateful for your cooperation in this matter, and upon receipt of the invoice, we will ensure that the reimbursement is made and the funds are transferred via Stripe.
Order Acceptance and Shipment
Be advised during product shipment, the courier/forwarder may require additional information such as ID cards, VAT, or social security numbers. This is in accordance with the policies of the respective country’s Customs regulations. This information is to be provided by the customer directly to the courier/forwarder (not to Billstone). We kindly request your cooperation in providing necessary data to the courier when required. Your understanding and collaboration in this matter are greatly appreciated.
All orders are subject to acceptance by Billstone. We reserve the right to refuse or cancel any order for any reason, including but not limited to insufficient stock or payment verification issues. If your order is accepted, we will provide an estimated shipment date, which is subject to change based on availability and other factors.
Returns and Refunds
Our return policy allows for returns, if you receive a damaged or defective item, please contact our customer service team or check here
Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the Site after such modifications or updates constitutes your acceptance of the revised Terms and Conditions.