FAQs

PRODUCT

At Billstone, we boast over four decades of expertise since 1977 in providing high-quality watch winders, jewelry boxes, and luxurious safes. Our commitment to safety and quality craftsmanship ensures that your valuable items are stored and displayed with elegance and security, making us the trusted choice for safeguarding your treasures.

A watch winder is essential for maintaining the accuracy,longevity, and ultimately the resale value of automatic watches. By keeping your watches wound when they are not being worn, a watch winder ensures they are always ready to wear, reducing the need for manual winding and prolonging the life of the watch.

Yes, our watch winders and watch rolls are designed to accommodate various wrist sizes. Featuring adjustable cuffs and pads, they provide a secure and comfortable fit for your watches, ensuring they are properly displayed and protected.

You can view the turns per day specifications and directional settings per model here.

When selecting a watch winder, consider factors such as the number of watches you own, their sizes, and the winding direction and TPD (turns per day) requirements of your automatic watches. Additionally, choose a reputable brand known for quality craftsmanship and reliability. 

Most of our watch winders can be powered by a hybrid of battery and DC adaptor. When the DC adaptor is plugged in, the power line from the battery compartment is cut-off, and only power from the DC adaptor is in use. When there is a power outage, the battery comes into play to ensure uninterrupted winding. Some models can only be powered by DC adaptor.

When used correctly and set to the appropriate TPD, a watch winder will  not damage your automatic watch. In fact, using a watch winder offers several benefits. It keeps your automatic watch continually running, eliminating the need for manual winding, especially beneficial if you have a large collection of automatic watches. This convenience makes it practical and efficient for watch enthusiasts.

SHIPPING

Yes, we offer worldwide shipping. Standard shipping is free worldwide. However, we also provide express shipping options, which include taxes and duties. Additional costs will apply for express shipping and will be added at checkout.

We will ship out your items within 1-2 business day after receiving your payment.

Delivery times vary depending on your location and the shipping method selected. Orders typically arrive within 3-10 business days. Delivery details will be provided in your confirmation email.

For free shipping, taxes and duties will be paid by the customer upon product arrival. However, with express shipping, taxes and duties are already included.

We offer a 14 day return period.Please see our Returns Policy page for more.

WARRANTY

Billstone offers a International 3 year warranty on its watch winders. Please see our Warranty Policy page for more.

You can claim the warranty by completing this warranty form

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