ABOUT

  • BillStone
  • Winding Specification
  • Warranty Policy
  • How To Shop
  • FAQ

Warranty Policy

Customer’s satisfaction is our priority. We offer a free 1 year warranty on all our watch winder and luxurious safe products, an option for an extended 2 years warranty, and a 7-days return policy.

1 Year Warranty 

All watch winders (excluding watch boxes & jewelry boxes) come with a 1 year spare-part warranty. This warranty covers the electric rotor and electronics (PCB, adaptor, switches, touchscreen panel) only.

2 Years Extended Warranty

We offer a 2-years extended warranty program that will give you a total of 3 years warranty (1 year free + 2 years extended). 

7-Days Return Policy

If you are unsatisfied with our product or you would like to change to another product, you can return / exchange it within 7 days of receiving the item, provided that the original packaging and accessories such as adaptor and key is still intact.

Terms & Condition:

For warranty repair, returns and exchanges, please email us at c[email protected] After receiving a confirmation from us, ship the item to us in its original packaging and with the original accessories (adaptor, key, etc) if the original packaging is unavailable, please pack the item as securely as possible to prevent damage during shipping. We will not be held responsible for any damages incurred during shipping to us.